Ensure the team fully understands our core values, business operations, and services, utilizing this knowledge to support clients in achieving their goals.

Lead, inspire, and mentor a team of Account Managers to consistently hit individual and team objectives.

Provide continuous coaching and training to enhance team members' skills and expertise.

Cultivate a high-performing team through strong leadership, mentorship, and guidance.

Personally manage key accounts, delivering exceptional service and maintaining high client satisfaction.

Set clear expectations for performance, conducting regular reviews to drive accountability and growth.

Collaborate with Account Managers to craft strategic account plans and action steps.

Ensure seamless communication and coordination among team members, Sales, Cloud Architects, and other departments.

Develop and implement effective recruitment strategies to grow the team.

Resolve escalated customer issues and conflicts to maintain high levels of customer satisfaction.

Oversee processes to proactively identify AWS cloud Cost Optimization opportunities for clients.

Guide your team in negotiating and securing long-term agreements, balancing customer needs, vendor expectations, and company goals.

Conduct regular quarterly reviews with clients to assess projected cloud spending and gather feedback on collaboration.

Establish consistent engagement practices for all accounts, addressing the unique needs of both strategic and fast-growing clients.

Lead the team to meet and exceed KPI targets consistently.

Identify and resolve customer challenges from both technical and business perspectives.