Loyalty Program Manager

Location: North Tel Aviv

Working hours: Sunday-Thursday, 9:00 AM - 6:00 PM

Workplace type : On-Site

Employment type: Fulltime

A dynamic and rapidly growing e-commerce company that produces nutritional supplements products, is looking for a passionated Loyalty Program Manager

Develop and implement strategies to grow the loyalty program and enhance customer retention.
Conduct market research, analyze customer behavior, and track industry trends to align activities with the brand’s identity.
Lead the development and execution of exclusive promotions, offers, and customer engagement activities.
Measure program effectiveness using data analysis, reporting, and continuous optimization.
Develop creative incentives, loyalty rewards, and special events to increase customer engagement.
Stay up to date with market trends and implement relevant innovations into the loyalty program.
Work closely with marketing, sales, and customer service teams to ensure program success and alignment with company goals.

2+ years of experience managing a customer loyalty program in a recognized brand (fashion, cosmetics, beauty, wellness or accessories).
Proven ability to develop and implement loyalty program strategies with measurable results.
Strong analytical skills with experience in data-driven decision-making and performance tracking.
Experience in planning and managing email, SMS, and social media campaigns.
Proficiency in working with customer management systems (CRM) such as Salesforce, Zoho, or similar platforms.
High attention to detail, creativity, and the ability to identify customer trends and create engaging initiatives.
Strong communication and collaboration skills, with the ability to work effectively across departments.
A bachelor’s degree in Marketing, Business Administration, or a related field (preferred).
Hands-on experience in managing and optimizing customer loyalty programs.
Familiarity with marketing automation tools and customer journey mapping.