Recruit new members through campaigns across email, social media, and the company website.

Create clear value propositions for potential members to join the program.

Identify customer needs and provide personalized solutions.

Maintain high customer satisfaction through direct engagement.

Regularly update member information in the database.

Ensure customer data is secure and complies with privacy laws.

Develop an annual plan for the loyalty program with clear goals.

Set targets for member count, program revenue, and engagement rates.

Plan promotions and benefits aligned with seasons, business events, and product launches.

Understand and segment target audiences within the program.

Plan and manage digital campaigns to raise program awareness.

Organize exclusive events such as private launches and special sales days.

Initiate strategic partnerships with other brands to offer added value to members.

Develop a personalized service policy to differentiate loyalty members.

Manage customer feedback and implement data-driven improvements.

Create satisfaction surveys and extract insights for service enhancement.

Create marketing content for members across newsletters, SMS, and social media.

Collaborate with the creative team to produce marketing materials.

Track member behavior, including purchases, engagement, and benefit usage.

Generate monthly performance reports with active member counts and ROI analysis.

Identify trends in member purchasing behavior.

Highlight VIP members and focus on retention strategies.