VP Customer Strategy & Operations

Location: Tel Aviv

Workplace type : Hybrid

Employment type: Fulltime

A growing digital marketing agency based in Tel Aviv, specializing in branding, performance, and creative services for Israeli SMBs, is looking for a strategic and driven VP of Customer Strategy & Operations to lead the company's client-facing activities and operational excellence.

Who You Are:
You are a highly experienced leader with a deep understanding of customer lifecycle management, digital marketing operations, and strategic account development. You're just as comfortable sitting with a key client to map a growth plan as you are streamlining internal delivery processes or mentoring your team. You think commercially, act proactively, and thrive in a fast-paced agency environment.

Responsibilities:

Lead the overall customer strategy, including client satisfaction, retention, upselling, and long-term relationship development.
Manage and grow relationships with strategic clients through regular communication, business reviews, and added-value planning.
Supervise and optimize all client-related operations, ensuring high-quality service delivery, consistent brand messaging, and on-time campaign execution.
Manage a multidisciplinary team, including client success managers, digital campaign leads, and content coordinators.
Collaborate with creative and media teams to develop holistic marketing strategies tailored to each client.
Build and implement scalable workflows, automation, and digital systems that improve client delivery and agency efficiency.
Oversee the recruitment, onboarding, and development of client-facing staff across departments.
Reduce churn by identifying and resolving gaps in the client journey and proactively building retention mechanisms.
Implement data-driven insights to monitor performance, identify improvement areas, and drive strategic planning.
Prepare and present monthly client success and operations reports to leadership.

Requirements:

Proven experience in a senior client management or operations role within a digital marketing agency or online media environment.
Hands-on experience managing teams, clients, and cross-functional digital projects.
Exceptional leadership, communication, and mentoring abilities.
Strong understanding of marketing funnels, creative delivery, performance metrics, and digital workflows.
Ability to oversee multiple projects simultaneously, with strong prioritization and organizational skills.
Proficiency in digital tools and platforms (CRM, task management, marketing automation, analytics).
Experience with employee recruitment, onboarding, and internal training initiatives.
A strategic mindset combined with sharp operational execution.

Send me your CV

VP Customer Strategy & Operations

Responsibilities:

Lead the overall customer strategy, including client satisfaction, retention, upselling, and long-term relationship development.

Manage and grow relationships with strategic clients through regular communication, business reviews, and added-value planning.

Supervise and optimize all client-related operations, ensuring high-quality service delivery, consistent brand messaging, and on-time campaign execution.

Manage a multidisciplinary team, including client success managers, digital campaign leads, and content coordinators.

Collaborate with creative and media teams to develop holistic marketing strategies tailored to each client.

Build and implement scalable workflows, automation, and digital systems that improve client delivery and agency efficiency.

Oversee the recruitment, onboarding, and development of client-facing staff across departments.

Reduce churn by identifying and resolving gaps in the client journey and proactively building retention mechanisms.

Implement data-driven insights to monitor performance, identify improvement areas, and drive strategic planning.

Prepare and present monthly client success and operations reports to leadership.

Requirements: